Can Microsoft Teams Replace My Phone System?


How Reliable is Microsoft Teams as a phone system replacement?

Microsoft offers a service level agreement (SLA) of 99.9% uptime. As a newcomer to providing access to the public switched telephone network (PSTN) they used up a majority of their allowable downtime for the year for 2020 in a single day on September, 28th, 2020.

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there are now 145 million daily active users on Microsoft Teams. That's up from 115 million in October and 75 million in April 2020.

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can teams integrate with salesForce?

Microsoft Teams does not currently offer many popular integrations such as SalesForce.

Leveraging a Microsoft Direct Routing provider such as RingCentral, you can combine the benefits of Teams and Salesforce in a low complexity, no friction experience.

Collaborate with Microsoft Teams Calling Plans

Call from Teams, Outlook, or a mobile device

Let others know when you’re available, on a call, or out of the office. Call to and from Teams apps.

Make and receive phone calls

Microsoft Teams Phone allows you to make and receive PSTN phone calls

Auto attendant

Answer inbound calls and easily route them to the right queues with a cloud-based phone system. Set parameters to route calls by time zone, language, or availability.

Contact center integration

Connect to your favorite contact center software.

Microsoft Teams Calling Plans

Quickly procure and assign phone numbers or port existing phone numbers. Available in 18 countries.

Cloud voicemail

Access voicemail messages and transcriptions anywhere from any device.

Microsoft Teams-certified devices

Have a consistent Teams experience on personal and shared devices.

Call queues

Create custom greetings, play music for customers waiting on hold, and set up shared voicemail.

Cloud compliance recording

Easily connect to partner compliance recording solutions.

Direct Routing

Use your existing telecommunications providers by directly connecting their Session Initiation Protocol (SIP) trunks to Microsoft Teams.

Audio Conferencing

Add flexibility to meetings with a dial-in number, included in every online meeting.

Questions to ask yourself:

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Daily Active Users (2021)

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2020 Downtime

Last MS Teams Outage

May, 17th 2021