Cloud communications are revolutionizing how businesses communicate. UCaaS, or unified communications as a service, is one of the fastest-growing segments of the cloud communications market. A recent study by MarketsandMarkets found that the UCaaS market is expected to grow from $43.8 billion in 2020 to $79.9 billion by 2025, at a compound annual growth rate (CAGR) of 12.9%.
By combining multiple channels of communication into a single UCaaS interface, users receive a much more pleasant experience and are well equipped to serve their customers.
UCaaS benefits include cost savings, improved internal collaboration, streamlining all external communication channels, and greater employee flexibility.
Here, we’ve provided a brief summary of what is UCaaS, features, pricing, and user experiences of the top UCaaS providers.
Best UCaaS Providers Overview
|Zoom||From $25.00/user per month to $30.00+/user per month||Zoom’s Basic plan is free (forever)||Unlimited calling, ACD call queueing, Configurable call blocking, Video calls with up to 1,000+ attendees, Live and recording transcription||Salesforce, Slack, HubSpot, Hive, and 1,000 more|
|Nextiva||From $19.95/user per month to $27.95/user per month and above||30-day free trial||Unlimited voice & video calling, Voicemail, Toll-free numbers, Unlimited internet fax, Multi-level auto attendant||Outlook, Google Contacts, Salesforce, HubSpot, Zendesk, Microsoft Teams, Oracle Sales Cloud, and ServiceNow|
|GoTo Connect||From $29.95 to $21.95 for fewer than 50 users and from $19.95 for 50+ users per month.||14-day free trial||Unlimited auto attendants, Automated routing, Virtual voicemail, Softphone app, Find-me follow-me||Salesforce, Slack, HubSpot, Zoho, Okta, ServiceNow, Zapier, Zendesk, Office 365, and more|
|RingCentral||From $19.99/user per month to $49.99/user per month||30-day free trial||Unlimited number of users, Unlimited US/Canada calls, Up to 10,000 toll-free minutes per month, Unlimited business SMS text messages, Team messaging with document sharing||Office 365, Google Workspace, Slack, Salesforce, Zendesk, and more|
|Dialpad||From $25/user per month to $75/user per month||14-day free trial||Unlimited calling, Unlimited SMS & MMS, Call controls (call forwarding, transfer, hold, mute), Custom voicemail greeting, Voicemail transcription||Google Workspace, Office 365, Salesforce, HubSpot, Miro, Slack, Okta, and OneLogin|
|8×8||From $15/user per month to $115/user per month||30-day free trial||Voice, video and messaging in one app, Unlimited calling in the US and Canada, Auto-attendant, Intelligent call routing, Music on hold & voice mail||Microsoft Teams, Google Workspace, Salesforce, Freshdesk, Zendesk, Zoho, HubSpot, Slack, Skype, ServiceDesk, Okta, Flowdeck, and more|
|Vonage||From $19.99/month per line to $34.99/month per line||14-day free trial||Find me, follow me, Call flip, hold, park, Voicemail to email, Online fax, Virtual and visual voicemail||Google Workspace, Office 365, Microsoft Teams, Microsoft Dynamics, HubSpot, Workplace, Slack, Salesforce, SugarCRM, ConnectWise, Clio, NetSuite, JobDiva, and more|
What’s included with UCaaS?
UCaaS solutions centralize and sync the most popular communication and collaboration channels in real-time, including:
- Voice calling/conferencing
- Business SMS text messaging
- Video conferencing
- Instant Messaging
- Live Chat messaging
- Social media messaging
- Online faxing
The List of the Best UCaaS Providers of 2022
The best UCaaS providers for 2022 are:
- GoTo Connect
RingCentral MVP UCaaS is a cloud-based Unified Communications as a Service (UCaaS) solution that helps businesses streamline their communications and improve collaboration. The solution includes features such as online meetings, video conferencing, screen sharing, file sharing, and task management. It also integrates with popular business applications such as Salesforce, Google Apps, and Zendesk. RingCentral MVP UCaaS is available in three pricing plans: Basic, Plus, and Premium.