HomeInsightsUCaaSBest UCaaS Providers in 2022

Best UCaaS Providers in 2022

Cloud communications are revolutionizing how businesses communicate. UCaaS, or unified communications as a service, is one of the fastest-growing segments of the cloud communications market. A recent study by MarketsandMarkets found that the UCaaS market is expected to grow from $43.8 billion in 2020 to $79.9 billion by 2025, at a compound annual growth rate (CAGR) of 12.9%.

By combining multiple channels of communication into a single UCaaS interface, users receive a much more pleasant experience and are well equipped to serve their customers.

UCaaS benefits include cost savings, improved internal collaboration, streamlining all external communication channels, and greater employee flexibility.

Here, we’ve provided a brief summary of what is UCaaS, features, pricing, and user experiences of the top UCaaS providers.

Best UCaaS Providers Overview

ProviderPricingTrialUCaaS FeaturesIntegrations
ZoomFrom $25.00/user per month to $30.00+/user per monthZoom’s Basic plan is free (forever)Unlimited calling, ACD call queueing, Configurable call blocking, Video calls with up to 1,000+ attendees, Live and recording transcriptionSalesforce, Slack, HubSpot, Hive, and 1,000 more
NextivaFrom $19.95/user per month to $27.95/user per month and above30-day free trialUnlimited voice & video calling, Voicemail, Toll-free numbers, Unlimited internet fax, Multi-level auto attendantOutlook, Google Contacts, Salesforce, HubSpot, Zendesk, Microsoft Teams, Oracle Sales Cloud, and ServiceNow
GoTo ConnectFrom $29.95 to $21.95 for fewer than 50 users and from $19.95 for 50+ users per month.14-day free trialUnlimited auto attendants, Automated routing, Virtual voicemail, Softphone app, Find-me follow-meSalesforce, Slack, HubSpot, Zoho, Okta, ServiceNow, Zapier, Zendesk, Office 365, and more
RingCentralFrom $19.99/user per month to $49.99/user per month30-day free trialUnlimited number of users, Unlimited US/Canada calls, Up to 10,000 toll-free minutes per month, Unlimited business SMS text messages, Team messaging with document sharingOffice 365, Google Workspace, Slack, Salesforce, Zendesk, and more
DialpadFrom $25/user per month to $75/user per month14-day free trialUnlimited calling, Unlimited SMS & MMS, Call controls (call forwarding, transfer, hold, mute), Custom voicemail greeting, Voicemail transcriptionGoogle Workspace, Office 365, Salesforce, HubSpot, Miro, Slack, Okta, and OneLogin
8×8From $15/user per month to $115/user per month30-day free trialVoice, video and messaging in one app, Unlimited calling in the US and Canada, Auto-attendant, Intelligent call routing, Music on hold & voice mailMicrosoft Teams, Google Workspace, Salesforce, Freshdesk, Zendesk, Zoho, HubSpot, Slack, Skype, ServiceDesk, Okta, Flowdeck, and more
VonageFrom $19.99/month per line to $34.99/month per line14-day free trialFind me, follow me, Call flip, hold, park, Voicemail to email, Online fax, Virtual and visual voicemailGoogle Workspace, Office 365, Microsoft Teams, Microsoft Dynamics, HubSpot, Workplace, Slack, Salesforce, SugarCRM, ConnectWise, Clio, NetSuite, JobDiva, and more

What’s included with UCaaS?

UCaaS solutions centralize and sync the most popular communication and collaboration channels in real-time, including:

  • Voice calling/conferencing
  • Business SMS text messaging
  • Video conferencing
  • Instant Messaging
  • Live Chat messaging
  • Email
  • Social media messaging
  • Online faxing

The List of the Best UCaaS Providers of 2022

The best UCaaS providers for 2022 are:

  • Zoom
  • Nextiva
  • GoTo Connect
  • RingCentral
  • Dialpad
  • 8×8
  • Vonage

Zoom

Nextiva

GoTo Connect

RingCentral

RingCentral MVP UCaaS is a cloud-based Unified Communications as a Service (UCaaS) solution that helps businesses streamline their communications and improve collaboration. The solution includes features such as online meetings, video conferencing, screen sharing, file sharing, and task management. It also integrates with popular business applications such as Salesforce, Google Apps, and Zendesk. RingCentral MVP UCaaS is available in three pricing plans: Basic, Plus, and Premium.

Dialpad

8×8

Vonage

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